FREQUENTLY ASKED QUESTIONS
You can place an order by simply calling 1.877.434.7467 (in US) or 1.309.266.2640 or send us a message.
The Generation 1 or 1.5 Cat® (Caterpillar) Simulator models are obsolete. These models were manufactured in the 2000s and we cannot get parts or make any updates to software. The simulator software is not compatible with Windows 10 operating systems.
Because the models are outdated, we are no longer offering yearly technical support subscriptions. If you are still using any of these models, our analysts can attempt to answer questions or troubleshoot at an hourly rate of $79. (Have credit card information ready at time of call.)
Another solution is our Trade-In Program. You can receive a credit for your outdated model and apply it toward a new Cat® Simulator. If you have multiple different simulator models, our simulators now come with convertible controls for the same base unit.
Please call 1.877.434.7467 or 1.309.266.2640 or email if you would like to trade in your obsolete model for a new Cat Simulator. Our Team would be happy to show you all the new enhanced features added to Cat Simulators. We can set up a virtual demo from our livestream room at any time.
Windows Updates—Just Say No
- We recommend that you do not accept any Windows updates on computers running Cat® Simulators software; or update an older operating system to Windows 10. Updates may interfere with the quality of simulation experience.
- Should you feel it is necessary to update the operating system, please contact Cat simulators Support by message or phone at 309.266.2640 before updating the computer. Our team will ensure you have the best possible outcome.
- Cat Simulators software does not require Windows updates to run.
Upon purchase of a Cat® Simulators System, 1 year of Support is provided free which includes 24×7 technical support, software updates, and access to online support materials at support.catsimulators.com. Technical support may be renewed after the first year at a subscription rate. Call 1.877.434.7467 (in US) or 1.309.266.2640 or email [email protected] to renew your support contract.
If you are looking for a simulator you don’t see here, please send us a message with your request.
Simformotion has a live streaming room where we can virtually demonstrate our simulators. To schedule a virtual demo, give us a call at 1.877.434.7467 (in US) or 1.309.266.2640 or send us a message.
No; our experience has shown that any deviation from the recommended computer and video card may cause issues that can be difficult if not impossible to correct. Each simulator is tested extensively before being sent to a customer. Through this rigorous testing phase, we know the combination of hardware, software, graphics drivers, etc. will perform as expected. We cannot make the same statement regarding any other combination of products. Because we want to provide the very best experience for our customers, we package the computer with the simulator.
You can get pricing simply by calling 1.877.434.7467 (in US) or 1.309.266.2640 or send us a message.
We currently offer the following Cat® Simulator products (found HERE):
- Articulated Truck
- Backhoe Loader
- Electric Rope Shovel
- FM Log Loader
- Hydraulic Excavator
- Large Track Type Tractor
- Large Wheel Loader
- Mining Truck
- M-Series Motor Grader
- Off-Highway Truck
- Small Wheel Loader
- Track Feller Buncher
- Track Type Tractor
- Underground Load Haul Dump
Yes, with the Cat Simulators Gen 4 frame, multiple machine models can be used on the same base unit. Contact an Account Manager for more information.
Your questions are important to us. Please feel free to contact us by filling out the following form or via email or phone using details at the top.